Compass Group / Foodbuy Safety Shoes FAQ’s

• I want to purchase safety shoes.  Who is the preferred vendor?
• Shoes for Crews is the preferred vendor of Safety Shoes.

• Is Lehigh Safety Shoes/Lehigh Outfitters an approved supplier?
• No.  Lehigh is no longer an approved supplier.

• How do I buy safety shoes from Shoes for Crews under the Foodbuy program?
• Instructions for registering your unit with Shoes for Crews, and placing orders can be found at the bottom of the Linen and Uniform Purchases page of the My Compass website.

• I’m having trouble registering my unit on the Shoes for Crews website, who do I call?
• If you have any difficulties registering your unit, please call: 1-800-772-6642 (please ensure you are entering the correct unit number).

• I’m having trouble logging into the Shoes for Crews website, who do I call?
• If you have any difficulties logging into the website please call: 1-800-772-6642.

• How do I place an order with Shoes for Crews by phone?
• You may place orders over the phone by calling 1-800-523-4448.

• I have a question about my Shoes for Crews order, who should I contact?
• Contact Shoes for Crews Customer Service by calling 1-800-523-4448.

• Can I pay for safety shoes via invoice?
• No. The safety shoe program with Shoes for Crews is by P-card only.

• How do I get a credit for returned shoes?
• Contact Shoes for Crews Customer Service by calling 1-800-523-4448.
• Shoes for Crews will pass the credit to Compass which will appropriately credit your PCard and/or payroll deduction.  No need to contact Payroll.

• What do I do if I am placing an order for a Compass employee, however, they do not  show up in the drop down list for my unit?
• Look in CPM – My team tab to confirm that the employee is in your unit.  The employee will not appear in the dropdown list if they are not in CPM.
• The employee list on the website is updated nightly with a feed from Payroll.  In the event of a new hire, or transfer, it may take 2 business days for the employee’s information to show up on the Shoes for Crews website.
• If the associate appears in CPM (My Team tab) but is not on the website, please email your Payroll Sector Support.  Please confirm you have selected the correct unit.

• I have a Non Compass employee for whom I need to purchase safety shoes.  How do I pay?
• Select order type – Non Compass Employee on the Shoes for Crews website and complete the applicable fields
• If your unit has historically paid for safety shoes for Non Compass employees and billed back to the client, then you can use your Pcard for the purchases.
• If your unit does not pay for safety shoes and bill back to the client, then the Non Compass employee must provide a personal credit card to purchase safety shoes under the Foodbuy program.

• How do I process a payroll deduction?
• Select order type – Compass Employee Payroll Deduction on the Shoes for Crews website and complete the applicable fields.  Note: A subsidy amount can be entered if applicable.  The net amount will be passed to Payroll for the payroll deduction.
• Payroll deductions will be spread over 3 pay periods.
• For an associate to take part in the payroll deduction program, the manager must ensure that the authorization for payroll deduction document is signed by the associate and maintained in their file.  The form can be found on CPM –Forms-Payroll tab.

• How long does it take for the payroll deduction to be processed?
• It may take up to 2-3 pay periods for the payroll deduction to be processed after the shoes are ordered and shipped.

• How do I place an order if my unit is paying for the shoes and there is no employee payroll deduction?
• Select order type – Compass Employee Non Payroll Deduct on the Shoes for Crews website and complete the applicable fields.

• What is the General Ledger account for safety shoes?
• The GL account number used for purchasing shoes is 645234. This account will default automatically when your Pcard is used.  Credits for payroll deductions will post to this account as well.  This account should not be changed when reviewing Pcard transactions via PaymentNet.

• What happens if my employee terms before the 3 payroll deductions were taken?
• The unit will absorb the cost of the shoes.